Privacy policy

SEASON34 Privacy Policy

Last Modified: August 25, 2025

This Privacy Policy describes how SEASON34 LLC and its controlled operating affiliates (collectively, “SEASON34,” “we,” “our,” or “us”) collect, use, and share your personal information when you interact with our websites, ecommerce store, digital platforms, and related services (the “Site”). By using the Site, you agree to this Privacy Policy and our Terms of Use.

 1. Information We Collect

We collect the following categories of information:

• Contact Information – name, email, phone number, billing/shipping address.
• Account Information – login credentials, preferences, loyalty/reward program activity.
• Payment & Transaction Information – purchases made through our Site or third-party platforms (e.g., Amazon, Walmart.com). Payments are processed by third-party payment processors (e.g., Stripe, Shopify Payments, PayPal). We do not store your full payment card details.
• Health & Wellness Information – information you choose to provide in connection with our products, quizzes, or research (such as symptoms, health goals, or menopause stage).
• Marketing & Communications – preferences for receiving email, SMS, push notifications, and responses to surveys or promotions.
• Device & Usage Information – IP address, browser type, device identifiers, pages visited, time spent, and interactions with our Site.
• User-Generated Content – product reviews, social media interactions, or comments you provide.

Relationship with Shopify
Our store is powered in part by Shopify, which collects and processes information to provide ecommerce services. This may include details about your device, browser, and how you interact with our store. For more about Shopify’s privacy practices, please visit Shopify’s Privacy Policy.

2. How We Use Information

We use the information we collect to:

• Process and fulfill orders, manage accounts, and administer loyalty programs.
• Communicate with you, including transactional emails, marketing offers, and SMS messages (you may opt out at any time).
• Improve our Site, services, and customer experience, including through analytics, cookies, session replay, and advertising tools (e.g., Google Analytics, Meta Pixel, TikTok Pixel).
• Personalize content and ads across our Site and third-party platforms.
• Support research, surveys, or health-related insights (in de-identified or aggregated form, where possible).
• Detect and prevent fraud, enforce our Terms, and comply with legal obligations.

We may also de-identify or aggregate data for analysis, product development, and marketing purposes.

3. How We Share Information

We may share your information with:

• Service Providers – for payment processing, order fulfillment, hosting, analytics, SMS/email marketing, customer support, and advertising.
• Advertising & Marketing Partners – to deliver personalized ads and promotions, including Meta (Facebook/Instagram), Google, TikTok, Pinterest, and other networks.
• Business Partners & Retailers – if you purchase through third-party platforms (e.g., Amazon, Walmart.com).
• Professional Advisors – lawyers, auditors, insurers, and consultants where necessary.
• Authorities – to comply with legal obligations or protect rights, safety, or property.
• Business Transactions – in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. However, under some state privacy laws, our use of advertising and analytics partners may be considered a “sale,” “share,” or “targeted advertising.” You may opt out (see Section 5 below).

4. Your Privacy Choices

You have choices regarding your information, including:

• Account Access & Updates – update your account info via your profile or by contacting hello@season34.com.
• Marketing Communications – unsubscribe from emails via the link in the message; text “STOP” to opt out of SMS.
• Cookies & Ads – adjust browser settings, use ad-blocking tools, or opt out via:
• Google Ads Settings
• Facebook Ads Settings
• Network Advertising Initiative
• Do Not Sell/Share – exercise your rights under state law (see Section 5).

5. State Privacy Rights

Residents of certain U.S. states (including, but not limited to, California, Colorado, Connecticut, Utah, Texas, Virginia, Washington, and Nevada) may have specific privacy rights, such as:

• Right to Know & Access – request details about personal information we collect and use.
• Right to Delete – request deletion of your personal information, subject to legal exceptions.
• Right to Correct – request correction of inaccurate information.
• Right of Portability – request a copy of your personal information in a portable format.
• Right to Opt Out – opt out of the “sale,” “sharing,” or use of your personal information for targeted advertising.
• Right to Limit Use of Sensitive Information – for health or other sensitive categories.
• Right to Appeal – appeal our response to your request if you disagree.

To exercise these rights, email hello@season34.com. We may verify your identity before fulfilling your request. You may also designate an authorized agent to submit requests on your behalf.

6. Data Security & Retention

We implement reasonable safeguards (encryption, access controls, firewalls) to protect your personal information. However, no online system can guarantee absolute security.

We retain personal information as long as needed for the purposes described in this Privacy Policy, unless a longer period is required by law.

7. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children under 16. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” the personal information of individuals under 16 years of age.

8. International Users

Our Site is operated in the United States. Shopify and our service providers may transfer, store, and process your information outside of your country of residence, including in the U.S., Canada, and other jurisdictions.

If you are located in the European Economic Area (EEA) or the United Kingdom, such transfers may rely on the European Commission’s Standard Contractual Clauses or equivalent UK transfer mechanisms, unless the destination country has been deemed to provide adequate protection.

9. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

SEASON34 LLC
Attn: Consumer Resources
1430 S Dixie Hwy Ste 105 #1094
Coral Gables, FL 33146
Email: hello@season34.com

You may also lodge a complaint with your local data protection authority if you are located outside the U.S.

SEASON34 Consumer Health Data Privacy Policy

Last Updated: August 25, 2025

This Consumer Health Data Privacy Policy (“Policy”) supplements the SEASON34 Privacy Policy and applies to personal information defined as “consumer health data” under the Washington My Health My Data Act and Nevada’s consumer health data law.

1. Consumer Health Data We Collect

We may collect the following types of consumer health data from customers and prospective customers:

• Information about health conditions, symptoms, or diagnoses, including menopause-related information.
• Use or purchase of supplements, wellness products, or related items.
• Information regarding side effects, product experiences, or adverse events.
• Information that could indicate your attempt to seek health or wellness services, such as quiz results or website interactions.

2. Sources of Consumer Health Data

We collect consumer health data from:

• Direct interactions – when you purchase products, complete our online quizzes, submit forms, or communicate with us.
• Automated technologies – through cookies, analytics, and similar tracking tools when you browse our Site.
• Third parties – including ecommerce platforms (e.g., Amazon, Walmart.com), marketing partners, and social media platforms if you interact with our content or links.

3. How We Use Consumer Health Data

We use consumer health data to:

• Provide, personalize, and improve our products and services.
• Recommend products based on your preferences and health information.
• Process orders, provide customer support, and administer loyalty programs.
• Monitor and respond to adverse event reports to comply with legal obligations (including FDA reporting requirements).
• Conduct research, compile statistics, and enhance our offerings.

4. Disclosure of Consumer Health Data

We may disclose consumer health data to:

• Service providers – who help us operate our business (e.g., order fulfillment, payment processing, hosting, analytics, marketing, SMS/email services).
• Regulatory authorities – when required by law (e.g., adverse event reporting).
• Business partners – if you provide consent, such as specialty pharmacies, healthcare providers, or referral programs.
• Corporate transactions – as part of a merger, acquisition, or sale of assets.
• Legal and safety purposes – to detect, investigate, or prevent fraud, security threats, or potential harm.

We do not “sell” consumer health data as defined under applicable law.

5. Your Rights

If you are a resident of Washington or Nevada, you may have the following rights regarding your consumer health data:

• Confirm whether we collect, share, or sell your consumer health data.
• Access & receive a copy of your consumer health data.
• Request deletion of your consumer health data, subject to legal requirements (e.g., we may need to retain certain adverse event data).
• Request a list of third parties with whom we have shared your consumer health data.
• Withdraw consent for our collection or sharing of your consumer health data.
• Appeal a decision we make about your rights request.

In Nevada, you also have the right to review and amend your consumer health data.

If your appeal is denied, you may contact:

• Washington Attorney General – www.atg.wa.gov/file-complaint
• Nevada Attorney General – https://ag.nv.gov/Complaints/File_Complaint/

6. How to Exercise Your Rights

You may submit requests regarding your consumer health data by:

• Email: hello@season34.com
• Phone: (877) 34-HELLOMENO or (877) 344-3556
• Mail: SEASON34 LLC, Attn. Consumer Resources, 1430 S Dixie Hwy Ste 105 #1094, Coral Gables, FL 33146

We may need to verify your identity before fulfilling your request. You may also authorize an agent to submit requests on your behalf, subject to verification.

7. Changes to this Policy

We may update this Policy from time to time. When we do, we will post the revised version on our website and update the “Last Updated” date. If we make material changes, we will provide notice on our homepage.